* Typical delivery times do not include Sundays and public holidays. Purebike cannot be held responsible for any delays due to weather conditions, government orders, carrier failures, etc.
** Although the carrier delivers the next day in most cases, failure to meet the stated delivery times is not eligible for any refund. Delivery times do not include Sundays and public holidays or cases of force majeure (severe weather, government restrictions, demonstrations, etc.)
The shipping fees charged are those shown in the order summary. These take into account the value and characteristics of the shipment (volume, weight) as well as the destination country. In some cases, such as delivery to French overseas territories or any other destination requiring air freight, if the actual shipping costs exceed those calculated in the order summary, our logistics department will contact you to arrange additional payment. For information about how shipping costs are calculated, you can contact us by email at pureinfo@purebike.fr or by phone at 09 72 29 11 33 (local call rates apply)
DETAILS OF AVAILABLE SHIPPING METHODS
Home delivery: Your package is handed to you in person or delivered to your mailbox
- Tracked letter: Your package is delivered to your mailbox. This shipping method is available for items that fit in a letter no more than 3 cm thick and no longer than 25 cm
- So Colissimo Home Delivery: Your package is handed to you in person or delivered to your mailbox. If it is too large to fit in your mailbox, it will be held at your local post office. You have 10 business days from the date your package arrives at the post office to pick it up. After this period, it will be returned to the sender. In all cases, you will be notified by email 24 hours before your package is delivered.
- Chronopost Home Delivery: Your package is handed to you in person the day after it ships. If you are unavailable at the time of delivery, you will receive a notification allowing you to reschedule it.
- France Express: This shipping method is required for items that exceed the size limits of standard carriers (bikes, bike travel cases and bags, etc.)
Pickup point delivery: Pick up your package from a nearby retailer
- So Colissimo Pickup Point: Your package is delivered to one of many retailers near your home, workplace, or vacation destination, where you choose to have it delivered. You will be notified by email when your package is ready for pickup. You have 10 business days to collect it. After this period, your package will be returned to the sender.
- Chronopost Pickup Point: Your package is delivered the day after it ships to one of many retailers near your home, workplace, or vacation destination, where you choose to have it delivered. You will be notified by email when your package is ready for pickup. You have 7 business days to collect it. After this period, your package will be returned to the sender.
- Mondial Relay: Your package is delivered to a participating Mondial Relay retailer of your choice. You will be notified by email when your package is ready for pickup. You have 7 business days to collect it. After this period, your package will be returned to the sender.
Store pickup: Pick up your package at the Purebike store
- Pickup at the Purebike store: Your order will be ready for pickup within 2 hours at the Purebike store located at 17 avenue de Blossac 79400 St Maixent l'Ecole France. Please note that the 2-hour preparation time applies only if all items are in stock (green indicator). The store is open Monday through Friday from 9:30 a.m. to 12:30 p.m. and 2 p.m. to 7 p.m., and Saturday from 9:30 a.m. to 12:30 p.m.