* Typical delivery times, excluding Sundays and public holidays. PureBike cannot be held responsible for any delays caused by weather conditions, orders issued by local authorities, carrier failures, etc.

** Although next-day delivery is met by the carrier in most cases, failure to meet the stated delivery times does not entitle you to any refund. This time frame excludes Sundays and public holidays, as well as force majeure events (severe weather, government restrictions, demonstrations, etc.).

The shipping fees charged are those shown in the order summary. These take into account the shipment's value and characteristics (volume, weight), as well as the destination country. In some cases, such as shipping to French overseas departments and territories or any other destination requiring air freight, if the actual shipping costs exceed the amount calculated in the order summary, our logistics team will contact you to arrange an additional payment. For information about how shipping fees are calculated, contact us by email at pureinfo@purebike.fr or by phone at 09 72 29 11 33 (local call rates apply).

DELIVERY OPTIONS

Home delivery: your package is handed to you in person or delivered to your mailbox

  • So Colissimo Home Delivery: Your package is handed to you in person or delivered to your mailbox. If it is too large to fit in your mailbox, it will be held at your local post office. You have 10 business days from the date your package arrives at the post office to pick it up. After this period, it will be returned to the sender. In all cases, you will be notified by email 24 hours before your package is delivered.
  • Chronopost Home Delivery: Your package is handed to you in person the day after it ships. If you are not home at the time of delivery, you will receive a notification that allows you to reschedule delivery. (Important: Although next-day delivery is met by the carrier in most cases, failure to meet the stated delivery times does not entitle you to any refund.)
  • Specialized carrier for oversized items (France Express): This delivery method is required for items that exceed the size limits of standard carriers (bikes, bike travel cases and covers, etc.).

Pickup point delivery: pick up your package from a local retailer

  • So Colissimo Pickup Point: Your package is delivered to one of the many participating retailers near your home, workplace, or vacation destination, where you choose to have it delivered. You will be notified by email when your package is ready for pickup. You then have 10 business days to pick it up. After this period, your package will be returned to the sender.
  • Chronopost Pickup Point: Your package is delivered the day after it ships to one of the many participating retailers near your home, workplace, or vacation destination, where you choose to have it delivered. You will be notified by email when your package is ready for pickup. You then have 7 business days to pick it up. After this period, your package will be returned to the sender. (Important: Although next-day delivery is met by the carrier in most cases, failure to meet the stated delivery times does not entitle you to any refund.)
  • Mondial Relay: Your package is delivered to a Mondial Relay partner retailer of your choice. You will be notified by email when your package is ready for pickup. You then have 5 business days to pick it up. After this period, your package will be returned to the sender.

Store pickup: pick up your package at the PureBike store

  • Pickup at the PureBike store: Your order will be ready for pickup within 2 hours at the PureBike store located at 17 avenue de Blossac, 79400 Saint-Maixent-l'École, France. Please note that the 2-hour preparation time applies only if all items are available (green indicator marked “In stock at store”). The store is open Monday through Friday from 9:30 a.m. to 12:30 p.m. and 2 p.m. to 7 p.m., and Saturday from 9:30 a.m. to 12:30 p.m.