Why trust your suspension to the experts?
A fork that bottoms out, a shock that loses its lubrication, or rebound settings that start to feel vague... We all know maintenance is a pain point for many riders. But to maintain the “trail feel” Fox is known for, servicing your suspension every 100 hours (or once a year) is essential.
At PureBike, we don't cut corners. We don't just replace a seal in some corner of the workshop: we are the only authorized Fox Service Center in all of Nouvelle-Aquitaine. Whether you're local or on the other side of France, your suspension deserves expert care.
Official certification, not just a sticker
When you leave your equipment with PureBike, you can count on expertise certified by the brand itself:
Official training: Our technicians have completed official Fox training and receive ongoing updates on new technologies (Grip2, Live Valve, Float X2...).
Specialized tools: No makeshift repairs. We use the presses, vacuum pumps, and torque wrenches specified by Fox.
Genuine parts only: We don't use aftermarket seals. We use only genuine Fox seal kits and oils (Gold, Red, or PTFE) to ensure factory-level performance.
Complete transparency: Want to know what we're doing to your gear? Official documentation and service procedures are available to view in-store or right here.
Our FOX Service Options
Annual or 100-hour service for your Fox fork and/or shock
Fox 32 & 34 Float Fork Service (Rhythm, Performance, Factory Series)
Service includes: Complete disassembly, replacement of the wiper seals (Spi) and foam rings, lowers oil change using Fox Gold/Red oils, and air chamber lubrication.
The PureBike plus: We always check the condition of the guide bushings to ensure there's no play.
Fox 36, 38 & 40 Float Fork Service (Enduro & DH)
Service includes: A complete service that includes bleeding the hydraulic cartridge, replacing the seal kits, and high-performance lubrication to withstand high temperatures and repeated impacts.
The PureBike plus: Special attention to small-bump sensitivity for maximum grip.
Fox Float Shock Service (R, RP, CTD, DPS)
- Service includes: Air can seal kit replacement, complete cleaning, and lubrication. This service eliminates friction noises and air pressure loss.
The PureBike plus: We use only Fox Float Fluid lubricants for lasting lubrication.
High-Performance Shock Service (X, X2, DPX2)
- Service includes: A complex service that includes replacing all dynamic seals, changing the oil, and repressurizing with nitrogen or air, depending on the model's specifications.
The PureBike plus: A complete shim stack inspection to ensure your settings (High/Low Speed) remain 100% effective.
Why wait until it leaks?
Waiting until your suspension shows signs of wear (oil leaks, suction noises, reduced travel) often means a hefty repair bill.
Invisible wear: Over time, oil accumulates contaminants and loses its lubricating properties. This creates friction that can prematurely wear the coating on your stanchions (the famous Kashima or black anodized finish).
Performance: New seals and fresh oil restore the small-bump sensitivity and mid-stroke support you had on day one.
Official Fox documentation
For the curious, or anyone who likes to understand the "why," we're sharing FOX's recommended warranty and maintenance requirements: View the Fox maintenance guide (PDF).
Ready for a service?
Don't let worn-out suspension ruin your rides. Find out below how to send us your suspension from anywhere in France.
How do you send us your suspension?
Here's how
Whether you live just down the road from Saint-Maixent or on the other side of France, we've made it easy.
Stop by the store with your bike or your bare suspension components. It's a great opportunity to talk suspension setup with the team and check out the latest products.
Tip: Call us ahead of time to schedule a drop-off and avoid leaving your bike away from the trails for too long!
This is what many of our customers choose. Here's what to do:
Choose your service package: Add the service package you want for your fork and/or shock maintenance to your cart from the site's “Services” section.
Pack your suspension: Clean your suspension (fork and/or shock—we prefer wrenching to mud!), then protect it with bubble wrap in a sturdy box.
Ship it: Send everything to our address:
Pure Bike
Suspension Service Department
17 Avenue de Blossac
79400 St Maixent L'écoleWe'll take it from here: Once our technicians receive it, we'll service it and ship it back using the shipping method you selected when you placed your order.
If you have any questions about this service, feel free to email us at pureinfo@purebike.fr.
Quick FAQ
Here we answer the questions we get asked most often.
Ideally, yes. This reduces shipping costs and the risk of damage during transit. If you send us the complete bike, additional labor charges will apply for removal and reinstallation.
Average shop turnaround is [X to Y] business days from the time we receive your package. This may vary by season (spring is often busy!). Feel free to call us to check the shop's current turnaround time before shipping.
Everything: complete disassembly, cleaning in a bio parts washer, replacement of all seals (air and oil) with Fox Genuine kits, oil replacement with Fox-specific viscosity grades, and a function test on a test bench.
Yes, we preserve the shim stacks and internal modifications. Just let us know when placing your order or include a note in the package so our FOX technician can take it into account.
No unpleasant surprises at PureBike. If an internal part (rebound shaft, piston, etc.) needs to be replaced and isn't included in your service package, we'll contact you with a quote before doing any work. The decision is yours.
Want to take it further?
Suspension dialed in—what's next? Check out our ID Match bike fit for comfort and our Mondraker test center for fun!